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Return & Refund Policy
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Returns
We want you to love your handbag, but if something isn’t quite right, we’re here to help! Please read our policy below to understand how we handle returns, refunds, and exchanges.
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition you received it.
- You must provide a receipt or proof of purchase (email confirmation is fine).
To begin a return, please contact us at Returns&Refunds@handybags.store .Once your return is approved, we’ll provide you with a return shipping label and instructions on where to send your package.
Note: Items sent back without first contacting us will not be accepted.
Return Shipping & Restocking Fee
- For non-defective items, a 20% restocking fee will apply.
- The cost of the return shipping label will be deducted from your refund.
- Customers are also welcome to return items at their own expense using a trackable shipping service.
Damaged or Wrong Items
If your order arrives damaged or you received the wrong item, please email us within 48 hours of receiving your package. Include:
- Your order number
- A clear photo showing the damage or error
No need to return the damaged item. Once we review your email, we’ll offer you a free replacement or a full refund.
Email: Returns&Refunds@handybags.store
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on:
- Sale items
- Gift cards
- Custom or personalized products
If you have any questions about whether your item qualifies for return, contact us before sending it back.
Exchanges
The fastest way to get the item you want is to return the one you have. Once your return is accepted, you can make a separate purchase for the new item.
Refunds
Once your return is received and inspected, we’ll notify you of the refund approval. If approved:
- A refund will be issued to your original payment method.
- Please allow 2–7 business days for the refund to appear in your account, depending on your bank or credit card provider.
Refunds
Once your return is received and inspected, we’ll notify you of the refund approval. If approved:
- A refund will be issued to your original payment method.
- Please allow 2–7 business days for the refund to appear in your account, depending on your bank or credit card provider.
Incorrect Shipping Address
We are not responsible for lost packages due to incorrect or incomplete addresses provided at checkout. If this happens:
- We may be able to resend the item if you cover the new shipping cost.
- Refunds will not be issued for failed deliveries caused by incorrect address input.
Holiday Returns
Orders placed during Black Friday, Cyber Monday, or Christmas Sales are eligible for an extended 60-day return window.
Need help?
If you have any questions or need assistance at any step, feel free to reach out at Returns&Refunds@handybags.store. We’re always happy to help!